Privacy Policy
Effective Date: September 3, 2026
Store Name: Ceylon Gem Empire
Website: ceylongemempire.com
Ceylon Gem Empire (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ceylongemempire.com or purchase our natural gemstones and jewelry.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
When you interact with our website, create an account, or purchase items, we may collect personal information, including:
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Personal Identification Information: Name, email address, phone number, and billing/shipping addresses.
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Transaction & Financial Data: Order history, payment details, and records of communication. Please note that payment gateway transactions are handled securely by third-party processors; we do not store full credit card numbers on our local servers.
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Technical & Usage Data: IP address, browser type, device information, and browsing patterns collected via standard cookies and WooCommerce session data.
2. How We Use Your Information
We use the information we collect to operate and manage ceylongemempire.com efficiently, including:
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Processing and fulfilling your gemstone orders, security verifications, and international shipments.
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Communicating with you regarding order status, tracking updates, customer support inquiries, or Return Merchandise Authorizations (RMAs).
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Sending administrative notices, security alerts, and optional promotional newsletters (you can opt out at any time).
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Complying with legal obligations, preventing fraud, and ensuring the security of high-value transactions.
3. Sharing Your Information
We respect your confidentiality and do not sell, trade, or rent your personal identification information to third parties. We may share your data only with trusted partners under strict confidentiality agreements:
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Shipping & Logistics Couriers: International couriers (such as FedEx, UPS, or DHL) to ensure secure delivery of your package and customs clearance.
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Payment Processors: Authorized banking partners and secure payment gateways to process your transactions.
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Legal Compliance: When required by law, court order, or governmental regulations in Sri Lanka or destination countries to protect our legal rights or prevent illegal activities.
4. Cookies and Tracking Technologies
Our website uses standard WordPress and WooCommerce cookies to maintain your shopping cart, remember user preferences, and analyze site traffic. You can choose to disable cookies through your individual browser options, though doing so may affect your ability to complete a checkout or use certain site features.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
6. Your Data Rights
Depending on your jurisdiction, you may have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or ask for your account and data to be deleted (subject to legal or tax retention obligations). To exercise these rights, contact us at the details below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted directly on this page with a revised effective date.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
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Website: ceylongemempire.com