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Ceylon Gem Empire

Authentic Sri Lankan Gemstones & Fine Jewelry Direct from the Source
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Refund and Returns Policy

Refund and Returns Policy

Effective Date: September 3, 2026

Store Name: Ceylon Gem Empire

Website: ceylongemempire.com

Thank you for choosing Ceylon Gem Empire. We take pride in offering authentic, ethically sourced natural gemstones from the historic lands of Sri Lanka. Because fine gemstones and custom jewelry represent significant value, strict verification and handling guidelines must be enforced to protect both our global collectors and our operations.

Please read this policy carefully before requesting a return or refund.

1. Overview of Return Eligibility

We offer a 7-day Inspection Period starting from the exact date your package is successfully delivered to your shipping address by our courier.

To remain eligible for any return:

  • The item must be in its original, unaltered, and pristine condition.

  • The item must show no signs of wear, mounting, setting, polishing, or damage after delivery.

  • All original product packaging, gemstone certificates (e.g., GIA, GRS, or local Sri Lankan lab reports like CGL), and tamper-evident security tags must be included and completely intact.

2. Special Conditions for Gemstones

Due to the delicate, one-of-a-kind nature of precious gemstones, strict security protocols apply:

  • Tamper-Evident Security Cases: Many of our loose gemstones are shipped inside specialized, tamper-evident protective containers or secured with a non-removable security tag. Do not cut, break, or remove the security seal or tag if you intend to inspect the stone and keep return eligibility open. Once a seal is broken, altered, or removed, the gemstone is considered final sale.

  • Gemological Certificates: If your gemstone purchase includes an independent laboratory certificate, the original certificate must be returned alongside the stone. A replacement processing fee of $150 USD will be deducted from your refund if the original certificate is lost or damaged.

  • Custom & Modified Orders: Custom-cut stones, bespoke jewelry designs, or any gemstone that has been set into a mounting, resized, or altered by a third-party jeweler are Final Sale and cannot be returned or refunded under any circumstances.

3. Return Shipping & International Logistics

Shipping high-value gemstones internationally requires precise compliance:

  1. Prior Authorization Required: You must email our support team at [Your Support Email] within the 7-day inspection window with your order number, clear photographs of the item, and the specific reason for the return. Do not ship items back without an approved Return Merchandise Authorization (RMA).

  2. Shipping and Insurance Responsibility: You are responsible for all return shipping costs, international customs duties, clearance fees, and full-value transit insurance.

  3. Courier Requirements: All return shipments must be dispatched via a secure, trackable international courier (such as FedEx, UPS, or DHL) with signature confirmation and full-value insurance required. Ceylon Gem Empire is not responsible for items lost, stolen, or delayed during return transit.

4. Restocking and Processing Fees

To cover secure gemological re-examination, certificate re-verification, sanitization, and administrative processing:

  • Approved returns are subject to a 7% restocking fee, which will be deducted from your final refund total. Original shipping charges are non-refundable.

5. Refund Approval and Payouts

Once your return package arrives at our Sri Lankan facility:

  • Our gemological team will inspect the item to verify its condition and match the security tags/certificates.

  • If approved, your refund will be processed back to your original method of payment (such as credit card or PayPal) within 7 to 10 business days.

  • Please note that international banking clearing times may add additional days depending on your financial institution.

6. Damaged or Incorrect Shipments

We ensure all parcels are securely packaged and heavily insured. However, if your package arrives damaged or you receive an incorrect item:

  • You must notify us within 48 hours of delivery at [Your Support Email] with clear photographs and video unboxing evidence if possible.

  • Retain all original courier packaging materials for insurance claims.

  • Upon validation, we will provide instructions for an insured, pre-paid return route and issue a full refund or replacement.

7. Contact Us

For any questions regarding our policies or your order from ceylongemempire.com:

  • Location: Ceylon Gem Empire, Sri Lanka